Shipping

All shipments are F.O.B. Tucson, Arizona.  Default shipping for all orders under $500 is FedEx 2-Day service for the price of residential ground service.  There are no exclusions to this “2-Day for Ground” program – all products qualify regardless of weight or size.  A small $3.50 handling charge is added by Online Spa Parts to the freight amount of each order. 



Damage to product or packaging must be reported within five days of receipt of shipment to Online Spa Parts Customer Service via email at shipment@onlinespaparts.com.  If a shipment is damaged, we strongly recommend documenting this fact at the time of receipt with digital photography so thatOnline Spa Parts may effectively advocate on your behalf with the carrier.

Air shipments may at times be delivered late due to exceptions beyond the carrier’s control such as inclement weather, no access to delivery location, and so on.  In these cases, freight will not be refunded by the carrier or byOnline Spa Parts.  If a package is delivered late due to mistakes made by the carrier, only the freight amount will be refunded to you by the carrier and by Online Spa Parts.  Service and handling fees will not be refundable in any case.